Refund policy

Refund and Returns Policy

Due to the nature of our product, we do not accept returns or offer refunds once an order has been received. As a consumable food product, we are unable to accept items back for hygiene and safety reasons.

Damaged or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 3 days of delivery at info@worldteaspice.co.za with your order number and a photo of the item. We will assess each case individually and arrange a replacement or refund where appropriate.

Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible. We are only able to make changes before the order has been dispatched.

Questions?
If you have any questions about our returns policy, please contact us at info@worldteaspice.co.za.